Frequently Asked Questions
Everything you need to know about your Carathea experience.
What materials are used in Carathea jewelry?
We use premium materials including 14k and 18k gold plating, sterling silver, and ethically sourced gemstones to ensure lasting quality and shine.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping can take between 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are non-returnable unless faulty.
How should I care for my jewelry?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. Store them in the provided Carathea pouch when not in use.
Do you offer a warranty on your products?
Yes, all Carathea purchases come with a 12-month warranty covering manufacturing defects. This does not cover accidental damage or general wear and tear.
Can I track my order?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.